Safety

Meet in person before paying

Never send money to someone you have not met face-to-face. Always arrange a safe, public meeting to inspect the item first.

Inspect before you pay

Always examine the item thoroughly before handing over any money. Test electronics, check for damage, and confirm the item matches the listing.

Beware of advance payments

Be very cautious of sellers asking for deposits or full payment before you have seen and verified the item. Legitimate sellers will not pressure you.

Research the price

If a deal seems too good to be true, it probably is. Compare prices with similar listings before committing to a purchase.

Choose a safe meeting spot

Meet in a busy public place like a shopping centre, cafe, or police station. Never agree to meet in a private location or someone's home.

Bring someone with you

Where possible, bring a friend or family member along. Let someone you trust know where you are going and when to expect you back.

Meet during daylight hours

Arrange meetings during the day in well-lit, populated areas. Avoid late-night meetups with strangers.

Do not share personal details

Avoid sharing your ID, bank details, home address, passwords, or financial information with strangers on the platform.

Use in-app messaging

Keep all communication within Nefxi's chat. Be cautious of anyone who insists on moving the conversation to WhatsApp or email early on.

Watch out for phishing

Nefxi will never ask for your password or payment details via chat. Do not click suspicious links sent by other users.

Report suspicious behaviour

If something feels off, trust your instincts. Report the user through the listing or chat, and do not proceed with the transaction.

Check seller ratings

Review the seller's profile, ratings, and previous listings before agreeing to buy. Established sellers with reviews are generally safer.

Contact support if scammed

If you believe you have been scammed, contact Nefxi support immediately and report the incident to your local authorities.