Help Center

Nefxi is an online marketplace that connects buyers and sellers through a trusted digital platform. Users can buy, sell, and discover products & services, including cars, electronics, fashion, property, and household items.

Yes, the Nefxi online marketplace is free to use for both buyers and sellers. You can access Nefxi through the website or by downloading and installing the mobile app from either the Play Store or App Store.

As a seller, you can post up to 5 listings on the Nefxi online marketplace for free. Just access the website or app, click on sign up, create a free account, modify your profile, and proceed to post your product listings.

As a buyer, browse through the listings, and if you find a favorable product, contact our reputable sellers by sending a message on the product listing page or requesting a callback.

To save favorites or keep track of your searched items, create a free account or log in to your existing account, click the specific product listing, click the bookmark icon in the product description section, and it will be saved to your favorites.

To create an account, access Nefxi, click the sign-up button, and choose whether you want to create an individual account or a shop's/business account. Provide your personal information, email, and phone number. Next, proceed to create a strong password and create your account. Remember to verify your account through the verification email sent to your inbox.

There are several ways to browse on Nefxi: • Write the product name in the search bar. • Click "All Categories" on the menu bar and choose a category. • On the homepage, filter by location, category, price range, or condition. • Scroll down to see all categories or recently added listings.

Categories include: Vehicles, Electronics, Property, Fashion, Home & Garden, Services, Jobs, Health & Beauty, Sports & Hobbies, Agriculture, Babies & Kids, Pets, Foods & Drinks, Mobile Phones, Phone Accessories, Footwear & Sneakers, Laptops & Accessories, Computers & Monitors, Kitchen Appliances, Real Estate, Baked Goods, Personal Care, Video Games & Accessories, and Books & Stationery.

Scroll through the products in the different categories. When you find an ideal item, send a message to the seller through the app or request a callback. The sellers respond promptly, and you can discuss further about the item you want to purchase.

On the specific listing, you can either opt to send a message or request a callback from the seller.

Some sellers have fixed pricing, while some are open to negotiation; you need to enquire directly with the seller.

On Nefxi, we verify sellers' shops. If a seller is verified, their profile will show a "Verified" badge. We do due diligence with sellers on our platform to ensure only genuine listings are showcased.

Be a little patient; they will get back to you as soon as they see the notification. On the product listing page, you can also see an estimate of how long the seller typically takes to respond.

Sign in or sign up on Nefxi, then click the option to sell or post a listing. Provide the item's images, product title, description, condition, location, delivery fees, and price. Once done, click "Publish Listing".

No, currently there is no fee for listing products or services on Nefxi. However, we are rolling out subscription plans in the near future that will allow you to post a wider range of listings.

To make your listing stand out: • Use clear, high-quality photos. • Write an elaborate title with brand, model, and condition details. • Provide a thorough product description. • Be honest about what you are selling.

Any illegal items, as governed by the law of Kenya, are not allowed on the Nefxi digital marketplace.

Sign in to your Nefxi account and click the "My Listings" option on your account's menu to edit or delete your existing listings.

Payments are direct between the users. However, be sure to read our safety tips to protect yourself when selling or making purchases.

Read our safety tips available in the app. We also recommend meeting in safe, public locations and verifying the seller's verified badge before transacting.

No, currently we do not offer delivery services. You have to liaise directly with the seller to arrange delivery or pickup.

Delivery time depends on the location of both the buyer and the seller, as well as the arrangement made between both parties.

Yes, you can go and pick up items directly from the seller. When you find a product you want to purchase, send a message or request a callback, then discuss the pickup arrangement.

We verify sellers to protect our users from fraud. If a seller has the verified badge on their profile, they are verified. Unverified sellers will not display the badge.

Nefxi verifies sellers through their shop/business information, including business registration documents, KRA PIN, National ID or Passport, and other relevant details.

Create a shop/business account and fill in the required details. On the shop's overview dashboard, click the verification link under Business Tools. Fill in your business name, phone number, email, description, and location. You will also need to attach your KRA PIN, Business Registration Certificate, National ID or Passport, and County Business Permit (optional). Our team will verify your application within 24–48 hours.

You can read our Terms of Service and Privacy Policy available in the app for a full overview of how we handle and protect your data.

Send us an email at [email protected], call us on +254 143 141 841, or WhatsApp us on +254 143 141 841 and tell us more about your suspicion.

Yes. Send us an email at [email protected], call us on +254 143 141 841, or WhatsApp us on +254 143 141 841 with details about the suspicious listing or user.

Click the "Reset" link near the Forgot Password text on the login screen and enter the email you used to create your account. You will receive instructions on how to reset your password.

Sign in to your account and click the "Edit Profile" option. Customize your profile as needed.

You won't be able to log in if you haven't entered the correct email and password. Use the "Forgot Password" option to reset your password if needed.

Log in to your account, click on your profile name, and in the menu click the option to delete your account. Follow the on-screen instructions until done.

You can boost your listing by having it featured on Nefxi and sharing it on social media. Make sure you have a high-quality image, a well-written description, a competitive price, your location, and the item's condition.

Yes, Nefxi offers featured listings to give your products more visibility. The full feature is currently being rolled out — stay tuned for updates.

Not yet, but subscription plans are coming soon. You will be able to choose either the Starter or Professional package. The Starter plan allows up to 50 listings, while the Professional plan allows up to 200 listings, plus additional benefits.

Yes, the Nefxi app is available on both the Google Play Store and the Apple App Store.

Go to the Play Store or App Store and search for "Nefxi". Tap Install to download and install the app on your device.

Yes, the app syncs with the website. Content and listings on the website are readily available on the app as well.

You can reach us via: • Email: [email protected] • Phone/WhatsApp: +254 143 141 841

Monday – Friday, 9 AM – 6 PM EAT.

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